For travelers
Left something behind? We’ll deliver it back.
From any hotel, airport, airline or car rental worldwide. Tell us where you lost it and we handle the pickup, packing and shipping to your door.
Lost it at an airport or on a flight? File a lost item claim →
4.8 on Trustpilot · 1,800+ reviews
For hotels, airports & rentals
Lost & found, off your desk. At zero cost.
Share one link with your guest. They pay for shipping, we collect the item from your front desk and deliver it. No more emails, calls or parcels at reception.
- €0 cost, set up in minutes
- GDPR-compliant guest communication
- Insured, tracked shipping to 90+ countries
- 24/7 support for your guests
Free for properties · No credit card required · Partner login →
Trusted by 4,000+ hotels, airports and travel brands
- orders handled
- 40k+orders handled
- partner hotels
- 4,000+partner hotels
- countries shipped to
- 90+countries shipped to
- Trustpilot rating
- 4.8★Trustpilot rating
One service, two sides of the front desk
If you lost something
- 1
Tell us where you lost it
Find the hotel, airport or airline and fill in a short form. It takes about two minutes.
- 2
We coordinate the pickup
Our team contacts the lost & found desk, confirms your item and books the courier.
- 3
Delivered to your door
Your item is packed and shipped with DHL, UPS or FedEx, insured and tracked all the way.
If you run a property
- 1
A guest asks about a lost item
Instead of back-and-forth emails, send them to Deliverback.
- 2
The guest orders and pays
They add their address and pay for shipping. You get a voucher to print and attach.
- 3
We pick it up
A courier collects the package from your front desk. That’s it.
Travelers get their things back. Hotels get their time back.
Rated 4.8/5 on Trustpilot · 1,800+ reviews
“The hotel management recommended Deliverback and the whole process was quick and easy. My package arrived fast and in good condition, all the way to Australia.”
Eva M. · Hotel guest
“I received my lost baggage without any complications. The team was great: always there, always fast to respond, always nice.”
Dejan · Hotel guest
“A great system when you forget something at a hotel on the other side of the globe.”
Mariusz R. · Hotel guest
Questions, answered
Can’t find what you’re looking for? See all FAQs or contact support.
I forgot something at a hotel. How do I get it back?
First, contact the hotel and ask if they found it. If they have, start your return on Deliverback and fill in the short form. We do everything else.
How long does delivery take?
It depends on your address and the service you choose. Big cities can get overnight delivery; elsewhere it takes up to five business days, depending also on when the hotel has the package ready for pickup.
Can Deliverback help with items lost at an airport or on a flight?
Yes. File a lost item claim and our team will contact the airport or airline lost & found on your behalf.
Can I send jewellery or valuables?
Yes, jewellery up to a value of USD 5,000 can be shipped, as long as you declare its value when placing the order.
How much does it cost for hotels?
Nothing. Properties register for free and there is no credit card required. The guest pays for the shipment.